58217

Dispatcher

58217

Position Summary 

The Dispatcher will be responsible for the coordination of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, professional, courteous, and efficient service for all lines of business.  Handle incoming service orders, resolve service issues and provide customer service to internal and external customers.  Additional responsibility includes entering ticket information and tracking activity.

 

Duties & Responsibilities 

  • Assign loads to drivers based on designated routes and driver locations
  • Dispatch drivers to calls as they are received, utilizing information on customer needs, driver locations and loads, and daily factors to balance cost and speed of response
  • Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers
  • Handle incoming calls, e-mails, and customer issues that have been received from the Customer Service and Sales departments
  • Manage requests for pick-up or container delivery in a timely manner and initiate outbound calls to customers as needed
  • Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue
  • Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations
  • Ensure route completion via the driver check-in process
  • Report and document driver performance issues, concerns, or disputes to appropriate management for resolution
  • Communicate with maintenance shop personnel and serve as an emergency point of contact
  • Follow all required safety policies and procedures
  • Perform other job-related duties as assigned

 

Qualifications 

Required 

  • High School diploma or GED
  • Experience in a dispatch or similar role
  • Microsoft Office experience

 

Knowledge, Skills & Abilities 

  • Ability to communicate effectively with internal and external customers
  • Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
  • Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
  • Excellent analytical, attention to detail, and problem-solving skills
  • Ability to read, write, and comprehend reports and associated documents
  • Ability to understand and follow oral and written instructions
  • Ability to prioritize workload and meet time sensitive deadlines
  • Strong business acumen and ability to work effectively across various teams and levels
  • Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
  • Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Ability to exert muscle force to lift, push, pull or carry objects (adjust depending on job title)
  • Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
  • Ability to make simple and repeated movements of the fingers, hands, and wrists
  • Knowledge of proper lifting techniques
  • Ability to follow all company safety policies and procedures

 

Preferred 

  • Solid Waste Industry or ancillary experience
  • Bilingual: English/Spanish