As a Customer Experience Associate at you will be responsible for providing frontline support to clients through email, phones, and chat.

 

The Details:

  • While this is a 100% remote position, you must reside in or around the greater Denver areas.
  • You must have access to your own computer, a stable and fast internet connection, and a quiet place to work
  • This role includes a full-time schedule with weekend hours – specific schedules available at time of offer

What You’ll Do:

  • Through phone, chat and email support, help customers resolve issues including website navigation, product questions, ordering and payment issues, order tracking, order returns, and more.
  • Provide accurate, timely, and kind responses to customer inquiries.
  • Be the voice of the customer and share feedback with cross-functional teams to inform product enhancements and new product features.
  • Assist the CX department with various tasks to ensure a flawless customer experience.

Required Experience

  • 1-3 years’ experience in a customer-facing role
  • The ability to navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals.
  • A love of thinking creatively to get to the root of an issue and solve problems.
  • The desire to put customers first and be an advocate in helping them solve problems.
  • Excellent verbal and written communication skills
  • The availability to work non-standard hours including weekends and holidays.

Pay = $17.00/hour

Position is currently work from home, main office is located in Denver

Schedules require availability to work on weekends, 2 consistent days off during the week will be scheduled